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FAQs

How long will it take my order to ship?

Because this is an art product on a very small scale the shipping time might vary from 3days up to 3weeks. If it will take more time then this you will be notified by Email.

How much does shipping cost?

Shipping rates are calculated on the end with the checkout depending on your country.

I don't think you ship to my country/school/small town...

If you have an address, we ship to it!

What is your refund/return policy?

If the products seems to be damaged you can send it back and we will send you a fresh copy. 

Can I also order without the use of PayPal?

You can send an email with your name and addres and amount of calendars to info@ToiletDiaries.nl for further information.

Why does this webshop only accepts PayPal?

We use PayPal on this webshop because it's safe, for both you and us. With PayPal handling the transaction, we never see your bank account information, and you never see ours. This means every order is secure, and customers can feel confident when ordering that their data remains theirs.

Second, PayPal has a great dispute department. This, again, is both good for you and us. If an order is lost, a customer can file a dispute with PayPal and we will refund their purchase price or replace their order. If the customer places a fraudulent dispute, meaning we did ship the item, they received it, and they still want their money back, PayPal protects us and denies the customer's claim. By avoiding fraudulent claims, we can keep our prices low.

Finally, PayPal is global.

Can I buy from your site in a currency other than EURO?

PayPal does all the converting for both you and us, so YES!

Are the taxes always included?

Yes.

What if I have more questions?

We'd be more than happy to field any more questions. Email us at info@ToiletDiaries.nl.